Frequently Asked Questions
Quick answers about shopping with Kotimme.
Where does Kotimme deliver?
We currently sell and deliver within Australia. Availability depends on the product and postcode.
How is delivery calculated?
Delivery is calculated from the products and destination and displayed during checkout before payment.
Will my order arrive in one delivery?
Not always. Products may be dispatched from different supplier or fulfilment warehouses, so an order can arrive in separate consignments.
Where can I track my order?
Use the Track Your Order page or the tracking link provided after dispatch. Separate items may have separate tracking details.
Can I change or cancel an order?
Contact us as soon as possible. Changes or cancellation may not be possible after fulfilment begins.
What if an item arrives damaged or faulty?
Contact us promptly with your order number, a description and clear photographs where relevant. Keep the product and packaging until we advise the next step. Your rights under Australian Consumer Law apply.
Do you accept change-of-mind returns?
They may be available for eligible products where the supplier accepts them. Contact us before sending anything so we can confirm eligibility, the correct warehouse and any applicable costs.
Are prices in Australian dollars?
Yes. Store prices are displayed in Australian dollars and include applicable GST unless stated otherwise.
How do I contact Kotimme?
Use our contact form and include your order number for order-related enquiries.